A fourth person has been confirmed dead following an Optus technical update bungle.
The Western Australian is believed to have tried to call emergency services, but was unable to get potentially life-saving help.
Optus announced on Saturday evening that WA police had confirmed a fourth fatality.
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“We are saddened to learn of a new fatality in Western Australia which appears to have occurred during the outage period, and we have been advised by WA Police that they believe the individual likely attempted to contact triple zero for assistance,” Optus said.
“We will continue to work with WA Police and other agencies to understand more of what has occurred.”
Optus chief executive Stephen Rue said: “I am deeply saddened by this further news and extend my heartfelt condolences to the person’s family and friends.”
This comes as a Adelaide woman is being remembered by her husband and family after she tragically died when her calls for help went unanswered due to a telecommunication upgrade carried out by Optus.
The 68-year-old woman from Queenstown in Adelaide’s west died after an Optus firewall upgrade prevented her from obtaining potentially life-saving emergency services.
In the more than 10 hour-long outage from about 12am on Thursday, up to 600 Optus customers were unable to ring triple-0.
In a media conference on Saturday, CEO Stephen Rue said the telco company suffered a “technical failure.”
The 68-year-old died, along with an 8-week-old baby from Gawler, and a person from Western Australia.
In a statement to 7NEWS, the 68-year-old woman’s family said they will dearly miss her.
“On behalf of our family we mourn the loss of our Wife/Sister, we hope that the authorities are able to investigate the terrible circumstances so other families don’t experience a tragedy like this,” they told 7NEWS.
“We are saddened to hear of the loss of the young child and our hearts go out to the family and others that have been impacted by this event.”
The Gawler council paid tribute to the baby.
“The Town of Gawler has been made aware that an 8-week-old child from Gawler West passed away on Thursday with reports linking the child’s death to the Optus network outage that meant triple-0 calls were unable to go through,” Acting Mayor, Nathan Shanks said.
“Council is heartbroken to learn of this child’s tragic passing, and we offer our deepest and most sincere condolences to the child’s family during this period of immense grief. We also ask that their privacy be respected at this time.”
Optus CEO Stephen Rue on Saturday blamed a firewall update for the Triple-0 outage.
He said that during the update a “technical failure” impacted some customers ability to ring emergency services.
There was a technical failure in the system and no alarms to alert us,” he said.
Rue said the telco was unaware calls to Triple-0 couldn’t be made until a customer contacted them and stopped the upgrade “immediately” when SAPOL rang them.
Three people, an eight-week-old baby in Adelaide’s northern suburbs of Gawler West and a 68-year-old from Adelaide’s western suburbs, and a person in WA, all tragically died after calls to triple-0 failed.
Optus was most recently was hit by a cyber attack in late 2022, which exposed personal and sensitive information of about 10 million Australians.
An independent review into the botched upgrade has been promised by Rue.
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