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Consumer Protection

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Is it legal for car brands to make you get serviced at their dealers to keep your warranty?

MG is the latest brand to force customers to service their vehicle within its own dealer network.

3 min read

More brands are offering extended new-vehicle warranties on the condition that owners have their cars serviced only by official dealership workshops. But is it legal?

Cyber criminals now know your Qantas meal preferences

The personal data of almost six million customers was compromised when a call centre was hacked.

3 min read

Personal information stolen from Qantas customers includes their meal preferences. (Bianca De Marchi/AAP PHOTOS)

Australia’s top sunscreen brands accused of misleading labelling

3 min read

Legal action targets Banana Boat and Hawaiian Tropic over ‘reef friendly’ claims.

‘Unconscionable’: Giant Aussie health insurer fined for misleading members

2 min read

Health insurer Bupa says it is deeply sorry for failing customers and has agreed to pay a $35m fine. (Paul Miller/AAP PHOTOS)

Westpac-owned lender admits to dodgy home loan approvals

2 min read

RAMS staff are accused of submitting false pay slips to to get home loans approved for customers. (Joel Carrett/AAP PHOTOS)

Thousands allegedly misled by popular insurance comparison company

2 min read

ASIC is suing insurance comparison company Choosi for allegedly misleading thousands of customers.